Customer Service
Ordering Online
Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store at no additional cost!
back to topOrdering By Phone
Call us at 616-554-4767. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!
back to topShipping Policies
Davenport University Spirit Store offers many shipping options:
- FedEx SmartPost – 7-10 business days (comes USPS)
- FedEx Ground – 3-5 business days
- FedEx Ground with Signature – 3-5 business days (Recommended for electronics)
- International Canada (Ground)
- International (other than Canada)
- Hawaii and Alaska
Merchandise can also be picked up from the Tyrus R. Wessell Bookstore on the Lettinga campus
- An email notification will be sent when your order is ready for pick up.
- Please allow 2-3 business days for orders to be ready.
Tracking information will be sent via email to the customer.
- If you have not received tracking information, please email spiritstore@davenport.edu.
- Please also check any trash or spam folders in your email.
Please ship all returns or exchanges to: Davenport University Spirit Store 6191 Kraft Ave SE Grand Rapids, MI 49512
For additional questions please contact: Tyrus R. Wessell Bookstore Bookstore Questions (616) 554-4767 bookstore@davenport.edu Davenport University Spirit Store Online Ordering Questions (616) 732-1207 spiritstore@davenport.edu
back to topReturn Policies
All returns or exchanges must be accompanied with an original register or online order receipt.
Davenport Online Bookstore Textbook Return Policy
To return an item purchased from the Online Bookstore, please visit bookstore.davenport.eduTextbook Return Policy for Tyrus R. Wessell Bookstore
Returns will be accepted with the following guidelines:
- 10 days from the start of 15 week classes
- 5 days from the start of 7 week classes
- Textbooks must be returned in the condition they were purchased.
- Books bundled must be in the original packaging.
- All sales are final on test preparatory and study guides.
Merchandise Return Policy
Returns will be accepted with the following guidelines:
- Within 30 days with a valid receipt
- Items must be returned in the condition in which they were purchased.
- Clothing must have tags attached and show no signs of wear.
- Cash refunds the day of purchase only, otherwise a check will be issued within 14 days.
- Credit card returns will be credited to the original card used for purchase.
- Book vouchers and gift cards will be credited as such appropriately.
Electronics Return Policy
No returns will be accepted on opened electronics or software.
Online Order Return Policy
Returns will be accepted with the following guidelines:
- Return authorization must be obtained prior to returning any merchandise.
- Please email spiritstore@davenport.edu for authorization.
- A copy of the sales receipt must be included in all returns or exchanges.
- The customer is responsible for all return shipping charges unless the product is defective or the wrong item was sent.
Bookstore Staff reserves the right to deny any refund or exchange inquiry.
back to topContact Support
Contact us anytime with questions or concerns via email at: spiritstore@davenport.edu. You can also contact our customer service department at: 616-554-4767
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